Certifications

Problem

Managers require their team to be knowledgable in the Sumo Logic product to optimize their use of Sumo Logic. Through the certification program users can get the most out of sumo logic through training, educational videos, and exams specific to their work field. Our problem was showing managers what specific path of certifications would best fit their team.

Target

Melinda represents the persona of a manager actively looking to help her team benefit from Sumo Logic. The certification program not only educates her team but allows the company to benefit from new learned material and productivity.

Solution

I created illustrations within each badge to represent the course curriculum, and branded certifications using color, this allowed users to quickly identify what certification they needed to take next. The final change we made was re-naming our badges from generic levels (pro, power, admin) to specific and well thought out names.

Proccess

Before: Our four certification were ranked from Pro to Power Admin with an addition of security as a separate path.

After: Unique illustrations gave customers quick visual guides of learning options. Changing the nomenclature from levels to course specific gave the user a clearer path. This new re-design allowed us to scale for future courses.

Final Outcome

The Sumo Logic certification program is exceeding expectations, with over 15,000 certification exams passed per year. The re-designed certifications have been well praised and are in the Sumo Logic product under the “Learn tab”.